PLEASE READ THE TERMS AND CONDITIONS IN FULL BEFORE PURCHASING
The terms, policies and conditions described below govern the use of Heatwave Rave Gear. Your use and/or placement of any order constitutes your agreement to follow and be bound by these terms stated. We may change the Terms & Conditions, from time to time, without prior notice.
Please note that items in your cart are not secured until you have submitted your order successfully and may sell out during the process. Items are sold on a first paid, first served basis, thus having the item in your cart does not guarantee that the item is reserved.
Once your order is submitted, we cannot add or remove items from your order. All sales are final and strictly no cancellations or exchanges are allowed once payment is received.
Please ensure that the measurements entered / size is accurate. We will not be liable for any error in measurements provided by the customer.
Kindly ensure that you gave us your full name up to-date address and your mobile number. Orders with incomplete or incorrect information may result in a returned or delayed delivery. We will not be held responsible for any returned parcel due to incomplete or incorrect details provided.
Tracking numbers are provided automatically via email once your order has been completed. If you do not receive this email, please check your spam / junk folder. Heatwave Rave Gear is not responsible for the parcel once it has been shipped, and it is the buyer’s responsibility to follow up with the respective courier regarding their parcel if necessary.
Heatwave Rave Gear is not responsible for any damage or loss of parcels once shipped, or any negligence on behalf of our logistics service provider. In the unlikely event that the parcel is lost / damaged, please contact your respective courier company contact to make a report and for further assistance.
Should a parcel be returned to us due to non-collection from your local shipping centre, the cost of repostage will be borne by the buyer. To avoid this from happening, please ensure that you track your parcel.
RETURN / REFUND POLICY
Due to the customised nature of our products, returns or refunds are strictly not allowed once an order has been placed and paid for.
We do not accept refunds or exchange once your order & payment is made. Customers have the responsibility to ensure the size (if applicable), colors, designs, and quantity of their order before checking out.
Any return items must be returned, and shipping and return shipping costs borne by the buyer, within 10 working days of receipt of your parcel.
Exchange items must be returned in original condition unaltered, unworn, unwashed and with tags intact.
We do not warranty worn clothing under any circumstances.