Why is HeatWave THE BRAND TO GO FOR?

We have undergone a lot of research to get the best combination of all materials that make good phat pants and other products. Quality and satisfaction of the customer is our main goal; we provide a LIFETIME guarantee on our products. Just come back to us any time if anything needs fixing, and we’ll do it for you, or provide you with the materials to, free of charge. We also strive to provide the ABSOLUTE BEST customer service for you, assisting you all the way to make your online purchase experience a breeze. Please do not hesitate to shoot us an E-mail with any enquiries you have.

 

Q: I am making my own phats, Can i buy logo/reflectors from you?

A: Yes. We can sell either ready cut logos, or sheets and stripes. You can purchase the sheets and stripes from here : https://www.heatwaveravegear.com/product-category/reflectors/ . As for ready cut logos, the price will depend on what logo is needed. Please E-mail us directly at [email protected] Or [email protected]

 

Q: Can i buy just the suspenders?

A: Yes, basic suspenders retail from $13 and customized suspenders retail from $20. For customized orders, please E-mail us directly at [email protected] Or [email protected]

 

Q: How do I buy from you?

A: You can purchase directly from our webstore. But if you would like something that’s not available there, you can actually just pick one from www.flickr.com/heatwaveravegear, or you can sketch out your own design too. Just send the photo or link of the design to us at [email protected] Or [email protected] when you’re done, and we will reply you with the full price quote including shipping charges, as well as guide you on the steps to order next.

 

Q: How long do i have to wait to get my phats?

A: it depends on how many orders are in process. If we have currently no orders in the making, you can get your phats within 3-5 days.

A2: For international orders, because our phats are made in Malaysia, it might take 2-3 weeks to ship internationally, therefore, it might take up to 4 weeks.

 

Q: How do i know when my phats are ready?

A: We will contact you, either by E-mail or through the website. You can always E-mail us to check on the progress of your order.

 

Q: Do you charge extra for different color of reflectors?

A: No, you can choose from all the colors available and the price would still be the same as if you just use one. We have 17 colors available; white/yellow/gold/orange/red/lightpink/shockingpink/babyblue/mediumblue/darkblue/magenta/lightpurple/darkpurple/green/grey/fluorescentorange/black

 

Q: So how do you determine the price of customized phats?

A: It would be way too complicated to tell you exactly how. It depends on the amount of reflectors used, and the complexity of the design.

 

Q: How do I pay?

A: Our web store and ebay store accepts mainly paypal in US dollars. You can also use your visa card to pay on paypal.

 

Q: What about measurements?

A: You can refer to this image here : https://www.heatwaveravegear.com/steps-to-measure-your-phats/

 

Q: What material are you using?

A: We are currently using TC (polyester mix cotton), since it’s a whole lot lighter, it doesn’t shrink, and the color won’t run. The material is also very durable and breathes well compared to denim.

 

Q: Where’s your shop?

A: We don’t have a physical shop. All transactions are done ONLINE through PAYPAL or VISA. We do accept Western union and bank transfers as well. Please E-mail us directly at [email protected] Or [email protected] if you would like to use alternative payment options.

 

Q: I don’t know what to design, can you design a pair for me?

A: Yes if you want. You need to let us know several things before we help you design your phats.

1- Your budget

2- Your prefered colours

3- Roughly what is it that you want. Stripes? A certain logo or design eg: flames, autobot, a cartoon character, an abstract design etc.

E-mail us directly at [email protected] Or [email protected] to get your price quotes!

 

Approximate prices :

Plain    $50 – $80

Minimal reflectors $80 – $120

Full reflectors max + logos   $120 – $180

Suspenders, Braces, Harness   $13 usd – $30 usd

 

Q: How much is postage/shipping?

You can refer to our shipping info page here: https://www.heatwaveravegear.com/shipping-info/

 

Q: Can I track my order?

A: Certainly. We will provide tracking information upon shipping the products.

 

Q: Do you offer discounts on products/shipping if I purchase in bulk?

A: Yes we do, but we do not have that option on our website. If you would like to purchase 5 items or above, please E-mail us directly at [email protected] Or [email protected] to get the best price and save on shipping!

 

Q: How do I wash my phats?

A: Basically just do not iron, do not dry clean, do not wring the pants after wash. Hand wash the pants in mild detergent filled cold water and hang dry in shade, avoid scrubbing. Hang your pants when not in use, and do not fold the reflectors if not necessary.

Avoid extremely cold or hot weather, as reflectors are PVC based, extreme temperatures cause it to shrink/expand. Take care and minimize rubbing of the reflectors together, or against any other objects.

 

Email         :

[email protected]

[email protected]

Websites   :

https://www.heatwaveravegear.com

http://stores.ebay.com/heatwaveravegear

http://www.flickr.com/heatwaveravegear

http://www.facebook.com/heatwaveravegear

http://www.instagram.com/heatwaveravegear

Phone       : +60126554877, +60356112763

37 thoughts on “F.A.Q

  1. Deven says:

    Hello! Just looking to get a pair of phats! Im wondering about the pants cuff length. Is there an average someone might use? My outer leg is 46inches. And my waist is 31

  2. Gustavox says:

    Hi! I’m seeing some Path pants and I’m convinced about buying them because they’re really beautiful!! But my question is if you ship orders to Italy too??
    I ask because,yeah i am Italian

  3. Gustavox says:

    Another question I have is how to make the payment, I use the euro as the currency but I noticed that there is a dollar on the site,Does the money convert automatically during the payment?

    • heatwave says:

      Hey there Gustavox,

      Yes we do ship worldwide. Our website is displaying US dollars, it will be automatically converted when you check out, no worries!

    • heatwave says:

      Hi, unfortunately we won’t be able to change the cuff measurements anymore, as the base of the pants is cut out already while the order is being processed.

    • heatwave says:

      Hi, currently the total waiting time is around 6 – 8 weeks yeah, due to a 50 pant waiting list, thank you so much for your patience.

    • heatwave says:

      Basically just do not iron, do not dry clean, do not wring the pants after wash. Hand wash the pants in mild detergent filled cold water and hang dry in shade, avoid scrubbing. Hang your pants when not in use, and do not fold the reflectors if not necessary.

      Avoid extremely cold or hot weather, as reflectors are PVC based, extreme temperatures cause it to shrink/expand. Take care and minimize rubbing of the reflectors together, or against any other objects.

    • heatwave says:

      Hi Geralyn,

      Do take note that we custom make each and every pair from the ground up, they are not mass produced, so production will take some time.

      Your order is still in the wait list pending production, so very sorry for the delay, as we have a waiting list of about 80 pants currently.

      Production is going smooth though, no worries, do expect a total waiting time of 8 – 12 weeks from purchase date.

      I will update you again as soon as it is done and ready to be shipped off.

    • heatwave says:

      Yes we can do that. For these measurements, I would recommend a cuff size of 32″ to 36″ depending on how wide he would like it to be.

  4. Yori says:

    I want to order a pair of pants, but I dont know if the default cuff size is good. For waist i have 32in and outer leg 40in.

    • heatwave says:

      The default cuff size you see on most of our pants is 39in. If you like the look you can just leave the cuff section blank.

  5. Theywu says:

    I live in england If. I ordered a pair now, keeping in mind how long your wait list is, how long would it take to be made and arrive? Also do you have an estimated price for shipping to England?

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